We recommend when you are not wearing your signet ring, store it in the Rebus presentation box it arrived in. Avoid chlorinated water, especially if your jewellery is set with stones. Always avoid wearing it when swimming as suntan cream and cold water is a combination that is liable to make your Rebus signet ring slip off your finger.
If the finished signet ring needs a slight size adjustment, within three sizes up or down, we will do this free of charge, if returned to us within 28 days of purchase. In most cases, you can expect this work to be completed within one week.
Please contact us before returning your jewellery for advice. International and UK customers are responsible for any carriage costs incurred in returning your jewellery.
Resizing stone-set rings is not always possible, we always recommend coming in for a fitting before we set the stone into your ring. If coming in for a fitting is not an option, we can send you a 3D printed resin replica ring to try on. Please contact our design team for further information.
Rebus customers can rest assured that all of our products come with a guarantee of the precious metal content through the 700-year-old practice of third-party independent hallmarking.
The 1973 hallmarking act makes it unlawful to describe an item over a certain weight as gold, silver, platinum or palladium without an independently applied hallmark.
- • Silver articles weighing more than 7.78 grams must be hallmarked.
• Gold articles weighing more than 1 gram must be hallmarked.
• Platinum articles weighing more than 0.5 grams must be hallmarked.
• Palladium articles weighing more than 1 gram must be hallmarked.
Articles below these exemption weights may be described as gold, silver, palladium or platinum without the need for a hallmark.
At Rebus we value the UK's hallmarking heritage; we do not view it as an inconvenient legal necessity but a service that should be celebrated. Therefore, we prefer each hand punched hallmark stamped into the head of your signet ring as large display marks. Not only do hallmarks serve as consumer protection but each hallmark carries significance because of the information each represents. Future generations will be able to discover which UK city your signet ring was hallmarked, who created it, what it is made from and the year it was created.
We use the London Goldsmiths' Company Assay Office which has been responsible for testing the quality of precious metals since 1327. In fact, the word hallmarking itself refers to the goldsmiths' hall where, from the 15th century, London craftsmen brought their work to the Hall for assaying and marking.
A hallmark consists of a series of marks applied to articles of the precious metals platinum, gold, palladium and silver. It means that the article has been independently tested and guarantees that it conforms to all legal standards of purity (fineness).
A Rebus signet ring will carry the following punch marks: sponsor's (manufacturer's name) mark, in our case RS which refers to Rebus Signet Rings Ltd
- • Metal and fineness (purity) mark
• The London Assay Office mark (a leopards head)
• Date mark / letter
• Traditional fineness mark.
Download an explanation of each hallmark symbol.
Precious metals are rarely used in their purest form but are usually alloyed with other metals. It isn't possible to detect an article's precious metal content by sight or touch. Therefore, it is a legal requirement to hallmark articles containing precious metals if they are described as such.
Rebus is a member of the National Association of Jewellers. The NAJ’s code of ethics requires every member to abide by the following rules:
- 1. To maintain the highest level of personal integrity, honesty and business ethics.
2. To comply with all UK government laws and regulations relating to the jewellery, watch and related industries.
3. To abide by the articles of association and objectives of the NAJ and this code of ethics.
4. To provide a standard of product and service of the highest possible quality commensurate with price.
5. To establish clearly the guarantee or service policy regarding all merchandise and to fulfil that policy.
6. To provide knowledgeable and competent expertise and clearly indicate the true quality of products offered for sale.
7. To adhere to sound business practices and thus ensure continuing service to customers and suppliers alike.
8. To refrain from all forms of design copyright and trademark infringement.
9. To refrain from trading in conflict diamonds.
The NAJ is a member of two key international organisations, both of whom are advancing the causes of corporate social responsibility and ethical trading standards. More information can be found here:
https://www.naj.co.uk/advice/Jewellery-Ethics